Accepted Methods of Payment. We accept Visa, Mastercard, American Express and Discover. We also accept personal checks (items will not be shipped until check arrives). Other arrangements can made.
Shipping Time. The time needed to ship merchandise will vary depending on items selected and the shipment's location. We try to get most things out within 2-3 business days after approval. For larger orders, special arrangements will be made.
Shipping Methods. Merchandise will be shipped using UPS Service where possible. Other methods are available upon request.
Damaged Shipments. Damaged shipments from handling must be claimed with Mullett-Hoover Inc. within 5 busniness days. If you notice concealed damage after the driver has left, keep all the packing and call Mullett-Hoover Inc. We are not responsible for damage caused by the freight carrier but understand things happen and will correct any problems caused by damaged packages.
Return Merchandise Policy. Mullett-Hoover Inc. does not accept returned merchandise. Due to the fact that most of our awards are customized for the customers use, we can not accept any type of return. Please contact us if there is any questions regarding returns.
You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. The limit of our liability is the replacement cost of any item you purchase from us.